SOP Manuals

I'm not the captain. I'm actually a stew. We are in the process of renovations and I have been assigned to this task.

Please if anyone has any standard Owner Procedures, service standards, etc. via PDF or a similar manual that they can share please pm me, or post here.

Thanks in advance!

Cheers.

Omg you'd hate our boat. Now, I'll admit we're the extreme of informality, but I'd also say that if you hire the right crew, they should know more about many of those things than you do. And what is really most important for the stew or stews? To stand in the right place, have the stateroom always looking exactly like the perfect prototype or to see that guests are taken care of and that service is provided and safety assured. I don't know your experience but I'd generally expect to hire and engineer and them prepare a maintenance program to meet my requirements and then I'd review it.

Superyachtos.com has a lot of standard procedures that might help you as a starting spot. Some are probably more general than it sounds like you want.

Our approach is more CEO than micromanaging crew. Provide general direction and expectations and let them handle the details necessary to meet them. For instance, if it's crucial to you how the stateroom is set up, why not let the stew prepare one and then address any changes you want.

Now my other comment is just personal preference and not saying we're right and others wrong or that your approach to this is wrong. However, a 100' boat with owner, guests, and crew is ultimately a small area one will spend a lot of time together on. Some like rigid five star hotel, I'm the guest, you're just staff, run this strict and formal and 100% business and not get to know the crew at all. We can't imagine living like that, especially on a 100' or even a 120' or 130'. We absolutely adore our crew. And while we become a lot closer to them than we'd suggest for others, I can't imagine living so much of the time with crew and not being friends, at least on some level. To me it would be like working in an office as an executive with say 5 direct reports and never discussing anything but business with them or knowing anything about them.

And as a comparison to business operating procedures. If I hired an IT manager I'd make him responsible for developing standards, which then we might discuss. My head of engineering would be responsible for building a plan and reviewing it with me. I wouldn't tell the VP of manufacturing how to make something, just what my expectations were as to finished quality.

I showed this post to our Head Stew who has 25 years experience on everything from 80' to 400'. While she said I was being too tough on you, she also said that most owners or captains she'd seen try to micromanage found it hard to ever be happy with things. Her advice was to hire the right crew and give general direction but let them figure out the details for you.

Hi Rocky!

Thanks so much for your reply.. I would be eternally grateful for any manual you could share. If you pm me, I can give you my email address as well as specifics of our vessel.

The response on this forum has been wonderful, super speedy, and greatly appreciated.

Thank you for your offer to help. I'll look forward to hearing from you soon.

Cheers,

August

Wow YES! Very well said, does your last paragraph include Moron's like me?

Thank you!

Thank you to everyone that reached out to help me. Your kindness is greatly appreciated, and you really saved me with the materials you sent to help reach the owners deadline. Many thanks again!

Cheers,

August

A very broad subject. Is the yacht currently for sale or potentially in the foreseeable future? I would suggest interviewing yacht owners or their captains to acquire a sense of preferences and demands. This might help narrow down the ‘great detail’ on the boat and crew’s appearance and conduct. I also suggest keeping a eye on operational procedures and safety.

Hi Rocky
I am in the same position you were 2 years ago. I will be launching a 50m motor yacht in December and need to draw aup a full set of SOP's. I was hoping you would be able to help. Any info you have can be helpful.
Thanks
Domcar