Having an issue with our Atlas ShorPower II breakers tripped on the dock. Reset. Atlas started but is not connecting. control screen is locked with a prompt to enter a 4 digit code that is displayed but it s not taking it. anybody seen this? I d rather not to be on gen till they open on Monday...
Wards does not have after hours support? Any manuals? Logs? Notes or contact info from previous captain or manager?
I haven’t tried Ward. Just Atlas. I had an issue 3 weeks ago and one of their tech walked me thru troubleshooting and a reset. But that was on a week day. what’s odd is that the Lock Screen tells me what pin to enter. I went thru the manual and found another PIN hand written next to the first one That didn’t work but then when it asks for a pin it tells me to enter the second one. Makes no sense.
Never heard of the Atlas stuff having issues and considered it rock solid. Why I am alarmed that nobody is on the other end of the phone at any hour of any day. If this is starting into a trend, time to start getting some support after hour phone numbers. Maybe time also to get a tech on board and ensure this nuisance stuff is not a reoccurring issue. Proprietary software can be confusing if your not on the same logic level. I thought Ward supported Atlas stuff down there. Never an issue up here so I'm just assuming.
Is there a way to bypass the Atlas? Considering you're on a US built boat, it might have a way to bypass it and just go straight from boat to shorepower.
Unfortunately no. I checked everything incl the manual. Plus from what i understand the atlas replaces the isolation transformer so no neutral coming aboard.
Turned out to be a comm issue between the screen and the CPU. A quick call to Atlas this morning got me back in business by recycling a small switch on the CPU.
Gaww, cycling a switch was the high-tech repair? It didn't clear on it's own power off cycle before the gen-sets were enabled? You get the 24hour phone number?
Any issue I've ever had w Atlas has been related to temp and a reset, often with a cleaning in between.
Does that board inside have a backup battery in it? I'm thinking it does and keeps power to the board for a while....