1. Pascal, Dec 6, 2024

   #1

   

   Pascal Senior Member

   Joined:

   Feb 29, 2008

   Messages:

   8,610

   Location:

   Miami, FL

   I trying calling Marquipt to get the price of a sea stair handrail…. 2 voicemails, no call back so I emailed their sales dot
   
   Next day I get an email saying it can be available in 2-3 days for $305.
   
   then an hour later I get this email apparently written by a 9 year old. Or maybe some call center employee in India. How do these companies stay in business?
   
   
2. Capt Ralph, Dec 6, 2024

   #2

   

   Capt Ralph Senior Member

   Joined:

   Sep 8, 2004

   Messages:

   13,602

   Location:

   Satsuma, FL

   Seems the new owners of Marqrap is working harder to kill the company than the previous owners.
3. David Helsom, Dec 6, 2024

   #3

   

   David Helsom Senior Member

   Joined:

   Sep 23, 2019

   Messages:

   139

   Location:

   Sturgeon Bay/Fort Lauderdale

   They have absolutely horrible CS. I even brought this up with Garnett who’s one of the owners and he said they’re trying. That was a few years ago and still no change. BOW has some of those rails in stock. Might check there.
4. Capt Ralph, Dec 6, 2024

   #4

   

   Capt Ralph Senior Member

   Joined:

   Sep 8, 2004

   Messages:

   13,602

   Location:

   Satsuma, FL

   I'm convinced Garnett Byrd is the main problem.
5. David Helsom, Dec 7, 2024

   #5

   

   David Helsom Senior Member

   Joined:

   Sep 23, 2019

   Messages:

   139

   Location:

   Sturgeon Bay/Fort Lauderdale

   I’ve started to deal with YRM of Fort Lauderdale, specifically Chris, they’ve been nothing but stellar.

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