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Verifying Satellite tv service during survey

Discussion in 'Technical Discussion' started by bayoubud, May 12, 2017.

  1. bayoubud, May 12, 2017
    #1
    bayoubud

    bayoubud Senior Member

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    Can Direct tv service be verified with a KVH sat receiver during a purchase survey? All equipment is in place but the service has been disconnected.
  2. Pascal, May 12, 2017
    #2
    Pascal

    Pascal Senior Member

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    There are some free promotional channels on DTV which I think should work. Actually if you can see the program guide I think that works without a subscription

    Or to dish setup and if you see signal in the test it
    Means the dish is tracking.
  3. bayoubud, May 13, 2017
    #3
    bayoubud

    bayoubud Senior Member

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    I want to verify the KVH receiver. Not sure if the Direct equipment is up tp date. Thanks.
  4. Pascal, May 13, 2017
    #4
    Pascal

    Pascal Senior Member

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    The receiver doesn't matter as not only they are cheap but directv doesn't allow transferring receivers to a new account. You ll have to replace it anyway.

    The dish is the expensive part, which you can check thru the signal strength screen
  5. BoulderGT3, May 13, 2017
    #5
    BoulderGT3

    BoulderGT3 Senior Member

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    As pascal said, even if the service is off, you'll see direct TV banners validating receiving signals.
    If the sat boxes are not there, find the control unit and it will show a fix on the satellites. If you turn it off and on you can hear the dish spin to find a location too.

    Good luck, dealing with direct tv is the worst relationship I have with anything around the boat. I can't stand them.
  6. bayoubud, May 13, 2017
    #6
    bayoubud

    bayoubud Senior Member

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    I had problems with Direct receiving local channels on our last boat. Is Dish better than Direct to deal with?
  7. Capt Ralph, May 13, 2017
    #7
    Capt Ralph

    Capt Ralph Senior Member

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    I have learned if you want local channels, you need a local address.
    The zip code in your billing address is the local coverage they provide.
    AT&T is now running Direct TV, it just got worse.
  8. bayoubud, May 14, 2017
    #8
    bayoubud

    bayoubud Senior Member

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    Direct was saying it was my equipment. They should have known that. Thanks
  9. CSkipR, May 28, 2017
    #9
    CSkipR

    CSkipR Member

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    Whenever we travel to Bahamas I setup a WPB or Stuart address for the receiver so we can receive local S Fl channels. My billing address remains the same.
  10. Capt J, May 28, 2017
    #10
    Capt J

    Capt J Senior Member

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    I agree, setting up direct tv on a yacht is a royal pain and they always want you to change recievers most of the time are custom mounted in the wall or something. If you set up a commercial account with them the prices are about the same but you can suspend service whenever you want and they're more helpful and easier to deal with.
  11. Pascal, May 29, 2017
    #11
    Pascal

    Pascal Senior Member

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    No whatever you do: DO NOT SETUP A COMMERCIAL ACCOUNT!

    When I replaced the replacement of the 7 directtv receivers on the boat I run (directtv doesn't allow to transfer receivers) I was told that since ownership was under an LLC it was would have to be a commercial account. I thought it didn't make a difference .. Wrong!

    Commercial accounts don't have online accesss to their accounts, can not stream movies or shows on line and pay ridiculous amount for PPV special events. A couple of months ago some guests wanted to watch a fight on PPV, because we re a commercial account the fee would have been $700 ... needless to say, I didn't order

    I should have setup the account under my name... or better just add more receivers to my own accounts :)

    And now to switch to a non commercial account we d have to replace all 7 receivers

    And yes non commercial accounts can suspend service for a a month or more

    I hate DirectTV
  12. Capt Ralph, May 29, 2017
    #12
    Capt Ralph

    Capt Ralph Senior Member

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    AT&T (new owners) are here to help (at profit) for any inconvenience..
  13. d_meister, May 30, 2017
    #13
    d_meister

    d_meister Senior Member

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    DirecTV receivers are now sold with a Sat receiver or seperately at marine electronics dealers, including West. It used to be that receivers were made by Sony, Panasonic, Hughes, and others. Those are no longer supported by DirecTV. If you bought a current gen DirecTV receiver, it's yours and should be supported. We formerly bought Sat domes, installed them, and then had DirecTV come out and provide receivers and dial in the service. They won't do that, or support a mobile installation, anymore. They will add services to a new or existing fixed base account. Pascal is right in that the best way to get service is to have a home account and add receivers.