Got a new fridge today, damage to door, getting attitude.

Got the new fridge Isotherm 49 liter fridge today, great looking and very promising performance, but like
A mail-order bride it was damaged goods:
A slight dent, indentation or delimitation, whatever on the door.
Called West Marine, whom I bought it from. They said, call the maker, I called
Webasto, they said to call the trucking company.
No, there was no damage to the packing, it was very well packed and delivered on a
Double pallet.
Webasto gave me attitude, told me I should fix it if they gave me a new front panel.
Don’t think so, not my job mon.
Will have to drive up there and do a face to face, or man to man talk.
Bad customer service to tick of the buyer on the first call..

Yeah, I offered to settle for a new door, but no, the person on the phone was not understanding

Whatever, I am a retired bush pilot with an axe to grind, and lots of time on my hands for anybody trying to show stuff up my tail pipe.
This company is in Pompano, 20 mins drive from my lair and happy to go there and introduce myself.
(Wife just got home, she said well, you may not see that dent when the fridge is installed, no big deal.. True, but why should I give in when they give attitude?
Wrong people in the wrong position, jeez. )

Yeah, flew Bush in Alaska a few years, small and big planes, then I discovered sunshine, palm tree and sailboats in the Virgin Islands 1984, shaved my beard, threw away my leather jacket and took up sailing. Easy life compared to icing, beach landings and dirt strips in the middle of nowhere and never looked back.
Need to confront some “Customer Service” guy at the fridge place however, just to get the adrenaline up to 10% of what it was 35 years ago in Bush Alaska.

Ordered the fridge online from West Marine Pro, truck delivery from North Caroline. Good price, but like a mail order bride, damaged goods.
It so happens that the headquarters are in Pompano, 20 mins North of me, I can always drive the darn fridge up there and have them fix it or replace it, but they could also come down here and give me a **** new fridge with no damage. Why is it my problem that their quality control ain’t working?
Hence this thread, to went and get moral support.

Aye, should have, but being a nice guy it did not cross my mind to record no conversation, darn obvious case: Give me a new fridge, or fix the damaged one..jeez..

Ah, he will see the light tomorrow when he gets the pictures on his email, don’t really see a big problem, but again, I can drive up there with the fridge and ask somebody to do their job. Not asking for a favor, but I am speechless
For having to insist on getting this problem solved..Jeez.

They don’t sell this fridge in the stores, only Norcold, which does not fit, hence the Isotherm had to be ordered.
Anyways, much drama about nothing, I was exited yesterday due to strong drinks, calm now
The Indel Webasto folks are only 4.4 miles from my house, they said to stop by there for a 10 minute fix, then they changed it due to the corona virus, no strangers in the building, but they will give me a new panel and with a bit of luck I could pop the old out and the new one on.

Here is the video on how to:


As for taking it to the store for a 20% discount, yeah, one option but will try the fix this afternoon, the dent will always annoy me if not repaired.

Hi NYCAP123, Long time, no see.
The fridge was fixed during a 5 minute surgery and all is well.
Now in the middle of installation, have to widen the opening by an inch and
used a hacksaw blade on the fiberglass yesterday, great exercise as I was a
ball of sweat after an hour. (Not running AC because of the dust)
Also upgrading galley with new faucet and new sink drain, keeps me busy and out of the bars, all good.

Thx for the advise gentlemen, but in this case I am only using hand tools, no fan in the cabin and the AC is off, hence there is no dust flying around: Slowly cutting with a hacksaw blade the dust falls straight down where I have a vacuum cleaner hose suck it up. No dust on arms, eyes, in nose, etc.

The downside is very slow going, but I have lots of time.
(I could never be a boat builder, it would take me 3 years to build a canoe.)